**About this role:**

Wells Fargo is seeking an ATM Operations Escalations Manager to lead a team in the ATM Support Group (ASG) within ATM Operations. The Operations Manager will oversee a group of assigned employees focused on troubleshooting and remediating complex, escalated hardware faults.

Will also identify and log internal complaints related to ATM service and hardware performance from branches, regional managers and executives, communicate updates with stakeholders through incident resolution, drive performance of the ATM & TCR network by improving dispatch processes within ASG and associated lines of business and responsible for meeting incident resolution timelines to decrease overall hardware escalations and long-running faults.

**In this role, you will:**

+ Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
+ Develop strategies to i...