About the job

In this position you process orders which you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.

What are you going to do as a Customer Service Officer?

• Order taking by phone and e-mail
• Receiving phone calls from the customers
• Collaborating with logistics department in organizing shipments
• Preparation of order confirmations and all necessary documentation connected, including export procedures
• Ensuring all orders meet customer expectations and invoicing them
• Close cooperation with sales, accounting, quality, product, supply chain departments
• Processing returns, credit and debit memos as required
• Monitoring delivery times and dates, cha...