Job Description
Role: Asst. Team Leader - Service Desk
Location: Pune
Minimum Education
Any Graduate + ITIL certified
Skills
Analytical skills Effective Business Communication Coaching skills Operations Management SLA Management MS Office Operational knowledge of contact center platform and ITSM tool Performance Management skills Conflict management skills Capacity management Presentation skills Training need identification Technical Skills
Client Technical Service Awareness – Intermediate Technical Troubleshooting - Account Management/password reset - Advance Technical Troubleshooting - OS – Advance Technical Troubleshooting - End Devices - Advance Ticketing Tool – Advance MS Office – Intermediate Contact center platform operating skills – Intermedia...