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Asst Manager/Manager - Contact Centre (Project Management & Process Improvement)

Hong Leong Bank | kuala lumpur, Malaysia | Posted June 28, 2026

Position Overview

If you are looking to excel and make a difference, take a closer look at us…

Functional Responsibilities

  • Participate in the delivery of complex change programs that enhances the business.
  • Development of business solutions in optimizing performance of sub processes yielding improvements for processes that are fundamentally inefficient and outmoded.
  • Interact with all levels of management, including senior-level decision makers and executives, and conduct qualitative and quantitative analyses in support of solution development.
  • Facilitate deployment of new processes and sustainment requirements and mitigate disruption to organization systems.
  • Monitor the overall project progress and deliverables in meeting targets and datelines.
  • Initiate system related projects to enhance the effectiveness of work processes.
  • Holding project members accountable to timely completion of quality deliverables and milestone.
  • <...

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