Description

Primary Responsibilities:

• Oversees and participates in guest registration.
• Motivates staff and establishes a productive working environment for hotel.
• Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees.
• Assists in scheduling staff according to standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
• Analyzes and generates reports and communicates information to employees and appropriate departments.
• Knowledgeable of hotel property, amenities, area attractions and transportation.
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and qua...