Role Overview Develops and implements strategy to enhance user experience across the different touchpoints in Customer Centre. Drive continuous improvement in customers’ experience and lead to service excellence.
Key Responsibilities - Help develop and implement customer obsession strategies that enhance customer experience and drive positive outcomes.
- Gather and analyse data and trends, using findings to inform strategic recommendations.
- Support the facilitation of design‑thinking workshops aimed at achieving desired customer outcomes and fostering innovative solutions.
- Assist in preparing materials for business reviews and strategic meetings to support the Customer Centre’s objectives.
- Support the management of customer‑centric campaigns within the Customer Centre, ensuring effective execution and alignment with strategic goals.
- Contribute ideas for new strategies that enhance customer satisfaction, prom...