United Arab Emirates

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Job Description

Role : Associate Manager - Service & Maintenance

Location : Abu Dhabi

Role Purpose: To lead and manage the Finance Maintenance and Service Unit within Retail Finance Operations, ensuring operational excellence through strategic decision-making, automation, digital transformation, and centralized service delivery. The role is pivotal in aligning operational practices with ESG principles, enhancing customer experience, and driving continuous improvement across onshore and offshore teams. A key focus of this role is to reengineer legacy processes and centralize servicing functions to improve efficiency, scalability, and control, while fostering a culture of innovation and compliance.

Key Accountabilities of the role

Strategic & Operational Leadership

• Define and execute strategic initiatives to enhance service delivery and operational ...