Role Overview:
- Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
- Collaborate with various teams to maintain service quality, security, and compliance.
- Participate in service reviews, continual improvement and change management sessions.
- Monitor, operate, troubleshoot, and maintain the data center, Voice & Video, Webex,LAN, WAN and Public Cloud infrastructure, focusing on resiliency and security.
Key Responsibilities:
- Manage NOC Infrastructure Services services to meet agreed service levels.
- Participate in project and service reviews, ensuring adherence to budget, quality and process, compliance, and security standards.
- Support incident and major incident management and ensuring accurate service documentation.
- Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary.
- Independently driving system upgrades, patches, an...