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US Tech Solutions, Inc. | Columbia, South Carolina, United States | Posted May 09, 2026
Position Overview
Job Description:
- Onsite Call center – 8am-7pm – 8-hour workdays / rotating shifts or all late shifts
- REQUIRED technologies (such as products, platforms, applications, equipment, operating systems, servers etc.) – Avaya, iFlow Experience – call center/customer service is a plus.
- Day to day: Call center environment, processing administrative tasks, using phones and chat.
Responsibilities:
- Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.
- 60% Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transa...