Job Title: Associate Customer Relationship Manager

About Superset

Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

Role Overview

The Associate Customer Relationship Manager will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities

- Respond to customer queries via email and phone.
- Understand client requirements and provide appropriate solutions using the platform.
- Follow up with customers to ensure timely issue resolution.
- Maintain accurate records of customer interactions and reported issues.
- Contribute to internal documentation, including FAQs a...