Job Description

Client Service - IC2

Responsibilities

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Apply intermediate problem-solving skills, experience, and judgement to analyze information.
• Use communication skills to deliver high-quality service to a specialized client base.
• Provide clients with information related to BNY Mellon products and services across multiple lines of business and geographies, and direct them to appropriate resources as needed.
• Leverage understanding of broader BNY Mellon services and offerings.
• Monitor client inquiries, resolve non-routine issues, and escalates complex issues to appropriate team members as needed.
• Utilize knowledge of client issues a...