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Associate-Claims (Administration)

AIA | Cyberjaya, Malaysia | Posted June 01, 2026

Position Overview

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Provides high-quality claims services in authorized claims transactions for Major Claims (Critical Illness, Death, TPD and Payor Benefit) within the required benchmarks and in line with the Company and department goals
  • Register, update and maintain major claims accurately in core claims systems by verifying completeness and validity of documents received within assigned authority limits and defined service level agreements (SLA).

  • Ensure all written and system‑based communications meet company standards for clarity, accuracy, and customer experience.

  • Maintain proper documentation, audit trails, and data accuracy to support internal controls, reporting, and regulatory requirements.

  • Utilize digital tools, workflow systems, and automation solutions effecti...

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