Job Summary :

We are looking for a dynamic and result-oriented Associate Manager (Team leader for Telecallers) to oversee and manage the day-to-day operations of the admissions floor. The role involves leading a team of Program Guides, ensuring smooth call and lead management, maintaining quality standards, driving admissions targets, and ensuring process adherence.

The ideal candidate should possess strong leadership, team management, and analytical skills with hands-on experience in admissions, counselling, telecalling operations, and performance management. The candidate will also be responsible for monitoring call quality, maintaining MIS reports, managing lead flow, training team members, and ensuring high productivity and conversion ratios across the floor.

This role requires a highly energetic individual who can multitask, handle pressure, drive team performance, and contribute towards achieving overall business and admission goals.

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