JOB PURPOSE

In line with Explora Journeys policies and procedures and under the supervision of the Wellness and Spa Manager, the Assistant Wellness and Spa Manager assists the Management with the over-all supervision of the team, including fitness coaches, wellness specialists, hair & nail technicians, Spa Therapists, and massage therapists. Responsible for responding to all interactions in an efficient, courteous and professional manner to achieve maximum guest satisfaction.

KEY ACCOUNTABILITIES

Acts as the main point of contact in the operation, by 

• Greeting, accommodating and facilitating Guest arrival and departure in the Wellness and Spa Center;

• Arranging appointments while greeting and accommodating Guests;

• Responding to all interactions in an efficient, courteous and professional manner to achieve maximum guest satisfaction and comfort;

• Handling all Guest interac...