Responsibilities

• Lead the Remittance Team in Malaysia Hub to ensure the highest processing standards are consistently attained.
• Plan, review, organize and supervise the functioning of Remittance processing – daily activities, management of volumes and transaction processing, hiring, and training of resources.
• Process and/or approve Remittance requests with accuracy and within established SLA in compliance with regulatory laws, internal policy and procedures.
• Ensure all SLA’s / KPI’s as agreed with the Singapore team are duly met and active steps taken to ensure consistency in delivery.
• Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.
• Implement and maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.
• Ensure all operations managed by the team are always ‘audit worthy’ and will pass scr...