About the Role
We are seeking an experienced
Assistant Service Delivery Manager
to oversee the operations and maintenance of IT systems. You will manage service delivery teams, ensure SLA compliance, and drive system reliability, security, and continuous improvement. Key Responsibilities
Lead and manage a team of L1/L2 support engineers Oversee daily IT operations, maintenance activities, and service requests Plan and manage preventive maintenance and change activities Track IT assets and maintain accurate documentation for audits Manage vendors and subcontractors, ensuring performance and contract compliance Monitor SLAs and implement service performance improvements Manage operational budgets and cost control Act as the main point of contact for customers and ensure timely issue resolution Requirements
Minimum
3-4 years of leadership experience
in IT systems operations & maintenance Good knowledge of
IT service management and maintenance practices Familiarity ...