Overview

The Assistant Service Delivery & Client Manager ensures exceptional service delivery to B2B clients while maintaining mature and strategic client relationships. This role oversees the operational execution of client commitments, monitors performance against SLAs, and ensures that teams deliver efficiently, accurately, and consistently.

The ideal candidate combines strong B2B client management and operational leadership skills with a passion for process excellence. Experience in HR services, background screening, or BPO operations is an advantage.

Responsibilities

Job Scope:

Client Relationship Management

• Serve as the primary point of contact for assigned B2B clients, managing expectations and ensuring consistent satisfaction.
• Build and sustain trusted relationships with key client stakeholders through proactive communication and solution-driven engagement.
• Anticipate client needs, escalate issues prom...