Responsibilities

• Leads the Reservation Teams of Fairmont The Palm.
• Hires and develops talent for future growth within the company
• Implements practices and initiatives that creates an engaged motivated and cohesive team that works together to achieve common objectives
• Develops and maintains reservations standards that drive revenues optimizes organizational efficiencies and instills guests engagement
• Ensure appropriate scheduling to minimize response time to customers and ensure immaculate quality of reservations and inquiries
• Is fluent in all Accor distribution and reservations systems Accor Rate architecture and Revenue practices
• Is fluent in revenue enhancing and benchmarking tools including however not limited to IDEAS Demand360 OTA Insight and Revenue Insight
• Partakes in Revenue Strategy Meetings and works on revenue enhancing initiatives and strategies
• Manages and leases with othe...