Responsibilities

• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
• Manage and supervise the lounge during operating hours
• Liaise with kitchen on food selection for Breakfast High Tea and Cocktail Hour
• Meet and greet all guests personally
• Oversee maintenance of efficient repeat guest history system
• Promote InterHotel sales and inhouse facilities
• Perform such functions to include but not be limited to:
  • Prepare Raffles Club guest welcome letters
  • Monitor guest comment cards and feedback
  • Attend to special requests by guests
• Handle guest complaints and refer them as necessary follow up on corrective action
• Compile analyze and control Raffles Club costs and inventory
• Prepare requisitions for amenities on a timely basis