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• Provide technical support to end-users for hardware, software, and network issues.
• Manage and maintain IT infrastructure (desktops, servers, printers, network devices).
• Ensure compliance with GMP (Good Manufacturing Practices) and data integrity principles (ALCOA+).
• Support validated systems such as ERP, QMS, LIMS, and other GxP applications.
• Maintain user access control, audit trails, and system security as per regulatory requirements.
• Handle installation, configuration, and qualification (IQ/OQ/PQ support) of IT systems.
• Manage backup, disaster recovery, and data archival processes.
• Monitor and maintain antivirus and endpoint security systems....