Designation : Assistant Manager Inbound Education : Any Graduate Shift Timings : Day Shift Language : Tamil, Hindi, Telugu, Malayalam, Kannada Job Description : Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background. Should have knowledge about Dialer/ APR reports/ Shrinkage control. Experience in Inbound Call center management is required. Proficient in MS Office and call center equipment/software programs. Candidate Profile : Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses. Hire, coach and provide training to personnel to maintain high customer service standards. Prepare & share reports to Client & Top management. Should be well aware of Inbound call centre KPIs. Capacity to handle multiple processes and effective client m...