You will assist to lead and supervise the Sales Support team in delivering excellent service and sales support to our Agency Distribution, Digital Affinity, BANK and BANCA channels as well as support for our Policyholders. You will work closely with the Business Development teams to achieve the sales targets, as well as with the various internal stakeholders (e.g., GEG backend support team, GE Customer Service team) on day-to-day operational matters.

• Lead and handle the day-to-day matters and issues of the Sales Support Team.
• Provide guidance and support to the team in attending to Agents and Policyholders’ enquiries and requests promptly through Live Chats, Email, Voice channels.
• Manage feedback/complaints independently with good closure within agreed turnaround time.
• Drive Business Transformation Activities and improve process flow.
• Assist the team to meet the SLA set, and comply with internal policies,...