The role incumbent will be responsible for owning and optimizing the end-to-end digital customer journey across the E-commerce platform. This role leads the strategic planning and execution of key experience drivers including on-site search, personalization, digital merchandising, and MarTech integrations. By delivering a seamless, engaging, and relevant shopping experience, the role plays a critical part in increasing conversion rates, enhancing customer loyalty, and driving sustainable business growth.

Job Description

Customer Experience, Search & Personalization

• Define and continuously improve the end-to-end digital customer journey across all touchpoints, with a strong focus on search relevance, product discovery, and personalized engagement
• Lead product development for site search, including algorithms, filters, sorting, and smart auto-suggestions to maximize findability and user satisfaction
• Drive dynamic product ranking st...