•    Manage all activities for the assigned department across three shifts, ensuring seamless handovers and consistent process discipline 24/7.

•    Translate high-level business objectives into actionable operational plans, identifying capacity gaps and leading scalability projects.

•    Own and drive departmental KPIs (UPH, accuracy, and service levels) by setting clear targets and tracking real-time performance data.

•    Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.

•    Oversee total workforce planning, including the optimization of both insourced (FTE) and outsourced staff to meet volume fluctuations.

•    Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.

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