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Scicom | Kuala Lumpur, Malaysia | Posted June 16, 2026
Position Overview
Job Description The Responsibilities of the Role:
To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations. Identify and execute robust and continuous improvement opportunities within the stakeholders. Closely interact with business and provide ad-hoc solutions to their solution needs. Require to standby after office hours to manage escalation from other continents and regions. Skill Requirements:
Diploma/Degree holder or an equivalent professional qualification preferably in Business, Information System, IT. Minimum 5 years' experience in IT & business intelligence or 2 to 5 years. Fluency in both written and spoken English, Mandarin & Cantonese. Proficient in MS Office and PC applications. Good Project Management skills. Ability to think strategically. Excellent communication....