Key Performance Areas of this position include:
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
- Assistant the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of
the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance technical and soft skills of lodge team
members in coordination with the lodge manager
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge team
activities.
- Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock manag...