Project Implementation and Management
Assist in planning, coordinating and executing IT and digital projects including POS system, ERP enhancements, and customer engagement platforms Gather business requirements from stakeholders, validate functional specifications and coordinate with system providers to deliver effective solutions Lead or support system testing, pilot developments and user acceptance process to ensure smooth project delivery. Monitor progress, timelines and risks ensuring milestones are achieved within quality standard Ensure change process flow is adhere into the system lifecycle, implementing and controlling processes to manage change requests Assist in preparation Functional, Technical and User Documentation Day to Day Operation Supervise smooth and running daily IT system operation Provide day-to-day support for applications such as POS, ERP, CRM etc. Coordinate troubleshooting and provide application 1st level support, liaise with user and application vendor t...