Responsibilities

• Overlook the daily operations of the whole Concierge & Guest Service department.
• Coach lead guide and direct the efforts of the team concierge & Guest Service department.
• Approve and adjust schedules as required based on business volume forecasts.
• Provide feedback seizes training and coaching opportunities with Colleagues.
• Support training initiatives and provides a training role as required.
• Ensure everyone in the team is knowledgeable about hotel facilities updated on activities promotions and happenings in the hotel/city and be able to provide accurate information to guests.
• Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
• Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
• Ensure availability of printed materials such as ...