JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Manages the Front Desk operation including Registration, VIP Registration, and Check-Out, as well as directly manage the Guest Service Agents. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Monitors guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma, GED or equivalent degree; 2 years of progressive experience in a hotel Front Office operation.

OR

• College degree in Hospitality or Business with 6 months hotel Front Office experience or a college internship in a hotel Front Office; Experience in a 500+ room hotel with a Diamond Rating of 4 or 5 preferred

CORE WORK ACTIVITIES

Maintaining G...