Assistant Customer Experience Manager

The Assistant Customer Experience Manager ensures that all the facility management and operations in our organization are carried on in an efficient, professional and cost-effective way at the same time delivering a high level of excellence customer experience to our residents and members.

What You’ll Be Doing:

Customer Experience

• Drive and ensure the customer experience team delivers excellent customer service and increase customer satisfaction rate
• Lead initiatives to improve customer experience, collaborating with other departments when necessary
• Enforce house rules and policies to our customers while delivering excellent customer service standards across all centers
• Optimize manpower scheduling to ensure uninterrupted operations at all locations
• Collect, analyze, and interpret customers’ data to optimize the customer experience