Key Responsibilities

• Supervise and mentor a team of claims officers and adjusters, ensuring an even distribution of workload and high standards of professionalism.

• Review and monitor complex or high-value claims to ensure accuracy, timely processing, and adherence to regulatory standards.

• Conduct regular audits of processed claims to ensure compliance with legal requirements and internal guidelines; implement corrective actions where necessary.

• Act as the primary lead for resolving escalated claims, negotiating fair settlements, and managing challenging cases professionally.

• Assist in preparing KPI reports and analyzing claims trends to provide actionable recommendations for process improvements.

• Work closely with Underwriting, Legal, and Risk Management departments to ensure a seamless flow of information and claim resolution.



Qualifications & Experience

• Bachelor’s degree in Business, Insurance, or a related...