Overview

To effectively supervise retail sales area to deliver sales targets offer high level of customer service and create a challenging and healthy environment where staff can develop. Manage staff to achieve cross sell ratio of 3.0 or greater.

Core Responsibilities

• Ensure adequate staffing of retail sales department and raise any concerns to BM.
• Provide input on CSOs performance to the BM.
• Provide coaching mentoring and guidance to CSOs.

Job Specific Accountabilities

• Support BM in implementing retail sales change initiatives.
• Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
• Ensure retail sales performance meets KPI targets as per customer segments.
• Supervise CSO performance by participating in and leading daily retail sales team meetings.
• Attract new customers to branch through personal relatio...