Summary

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day‑to‑day operation of a retail store department.

Responsibilities

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignments to team members by giving clear and concise direction and following up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to the assigned department
• Provide legendary customer service by identifying and evaluating customers’ needs and making pro...