Job Title: Arbitrator I

Job Location: Euless, TX/ Matteson, IL/ Hybrid

Project Duration: 6 months with possible extension

Hybrid Schedule: Monday & Friday REMOTE, Euless office Tuesday - Thursday

Initial training may require in office everyday for the first few weeks until the determination is made that the person can work remotely.

 

JOB DESCRIPTION:

Review customer complaints and mechanic reports about vehicle condition.

Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.

Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.

Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.

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