APS4 Senior Service Support Officer

• 12-month contract
• Brisbane-based
• Full-time, with flexible working arrangements
  

The Role:
Our Federal Government client is seeking a proactive individual to join a fast-paced, client-focused contact centre environment. This role plays a key part in delivering high-quality support services to clients and stakeholders, acting as both a frontline service provider and a senior escalation point within the team.

Key Duties: 

• Provide frontline telephony support, managing initial contact with clients and stakeholders.
• Deliver timely, accurate responses to enquiries via phone and online channels.
• Manage appointments, data entry, and client records across multiple systems.
• Monitor queues and support efficient workflow and service delivery.
• Act ...