INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)

The Applications Support Manager for MDBS will lead the support, maintenance, and continuous improvement of MDBS — the sales and franchise operations application used by Matco franchisees. This role is responsible for ensuring high availability, excellent user experience, timely incident resolution, effective change management, and close collaboration with product, development, and franchise stakeholders to maximize system reliability and business value.

This is an on-site role located in Stow, Ohio.

Key responsibilities