Provide front-line support to Equities Front Office Traders, Middle Office teams, and Compliance on the trading floor.

Monitor trading platforms and FIX network connectivity to ensure system stability and performance.

Diagnose and resolve real-time trading issues, including investigation of compliance-related inquiries.

Communicate and escalate major incidents to key stakeholders in a timely manner.

Gather business requirements from traders; document, track, and prioritize enhancement requests.

Translate business needs into detailed specifications for vendor and development teams.