Looking for a knowledgeable Systems Analyst to enhance our Application Support Team. Provide Level 2 and Level 3 support across Roadside and Travel business systems.
In this critical function, you will hold responsibility for ensuring system availability and performance. Your background in application support, particularly with Java and Linux, will be vital for troubleshooting and resolving incidents effectively. Strong collaboration with business users and IT teams will be essential for addressing complex issues.
Key Responsibilities:
• Provide expert Level 2 and Level 3 support
• Collaborate with users and vendors for issue resolution
• Maintain and monitor applications under SLAs
• Document processes and support procedures
• Participate in the on-call rotation for support
Requirements:
• Education in Information Technology or equivalent
• 2–3 years of experience in support roles
• Proficiency in Linux-based applications and SQL
• Familiarity with ...