Technical Expertise

Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, applications, and software.

Experience supporting Salesforce-based applications.

Experience resolving application issues within Salesforce environments.

Assists with systems integrations.

Manages ticketed query system and ensures a comprehensive database of queries and resolutions is kept up to date.

Maintains and updates technical documents and procedures.

Identifies and resolves technical issues.

Aids with maintenance plans and upgrade schedules for the organization’s systems.

Develops reports for teams across the business.

Balances scheduled service activities with urgent support requests and responds quickly.

Acts as a liaison between users and technical teams (DBAs, System Administrators, Network Administrators, Privacy an...