Job Description

The Application Support Specialist is a key member of the Information Technology (IT) team and serves as a critical link between end-users, IT Operations, and Software Development.

The role focuses on managing support requests, triaging and resolving incidents, ensuring operational stability, and maintaining accurate tracking of issues or bugs in internal systems. In this role, you will also take ownership of executing operational procedures, validating data, running reports, and continuously improving support processes.

The ideal candidate is a hands-on, analytical professional with strong problem-solving skills, a proactive mindset, and familiarity with databases and basic scripting. The Application Support Specialist reports to the Senior Program Manager (Head of Project Management and Business Analysis) and works closely with cross-functional IT teams.

Key Responsibilities: