Responsibilities

• In-Depth Troubleshooting: Perform in-depth troubleshooting of complex issues using advanced tools and techniques, such as debugging, network tracing, and log analysis.
• Root Cause Analysis: Identify the root cause of incidents; provide detailed analysis and recommendations for resolution.
• Issue Resolution: Resolve complex issues that cannot be resolved by L1 support; ensure that the solution is thoroughly tested and verified.
• Collaboration with Development Teams: Collaborate with development teams to resolve issues that require code changes or patches; ensure that fixes are properly tested and deployed.
• Knowledge Sharing: Share knowledge and expertise with L1 support teams; contribute to the development of knowledge base articles and training materials.
• Process Improvement: Identify areas for process improvement and recommend changes to incident manage...