Qualifications

• PREVIOUS EXPERIENCE IN A CALL CENTER ENVIRONMENT.
• Customer Service Oriented with demonstrated ability to show empathy.
• Excellent written and verbal communication skills.
• Must be patient and inclined to help others.
• Detail oriented.
• Ability to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS, Internet, and associated software.
• Bilingual - English/Spanish a plus.

Responsibilities

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process: website, internal, and order management systems.
• Demonstrate empathy, compassion, and patience.
• Maintain confidentiality of sensitive information.
• Meet productivity and quality goals.
• Use of call management software to answer calls, adhere to specified s...