Drive customer satisfaction as an Application Engineer with Grundfos in a hybrid environment from Oakville, Ontario. Focus on delivering top-notch technical and commercial support.
As a key player in the Customer Sales & Support Center team, you will provide expert assistance, prepare quotations, and support complex project management. Your focus on customer service will lead to lasting relationships and contribute to the reputation of Grundfos as a leader in water technology.
Key Responsibilities:
• Offer technical support across email, phone, and chat
• Manage project tenders and specifications
• Coordinate medium to high-complexity proposals
• Deliver solutions to troubleshoot customer inquiries
• Enhance customer experience using digital platforms
Requirements:
• Engineering degree or relevant work experience
• 3–5 years in a technical support role
• Knowledgeable in Microsoft Office and SAP
• Strong communication with both internal and external ...