**Application Development Senior Analyst -** **Technology L1/L2 Production Support**

Position Overview

As a Technology L1/L2 Production Support Senior Analyst, you will provide L2 production support for enterprise healthcare applications. You will perform in-depth troubleshooting, manage incident resolution within SLAs, and drive automation and process improvement across Evernorth’s technology operations.

Responsibilities

+ Provide L2 production support for enterprise healthcare applications and services.

+ Perform in-depth troubleshooting and root cause analysis for complex application issues.

+ Manage and resolve P1/P2 incidents within defined SLA timelines.

+ Coordinate with development teams for defect resolution and hot fixes.

+ Create and maintain monitoring dashboards, alerts, and automated health checks.

+ Develop and update runbooks, SOPs, and operational documentation.

+ Automate routi...