- Handle high-volume customer interactions across phone, chat, and email channels - Resolve customer, store, and associate queries using multiple internal systems - Ensure accurate processing of critical customer issues with high attention to detail - Maintain SLA adherence, quality standards, and compliance guidelines - Provide professional and customer-centric communication at all times - Manage multiple tasks simultaneously in a high-pressure environment - Identify and escalate unresolved or complex customer issues appropriately - Maintain productivity and efficiency targets in a contact center setup - Document and process customer interactions in system tools accurately - Ensure consistent delivery of excellent customer service experience - Work flexible shifts including rotational and night shifts as required - Support continuous improvement in service delivery and customer satisfaction