Provide first-level technical support to users by troubleshooting hardware, software, and network issues. Ensure timely resolution of tickets and maintain high user satisfaction.

Key Responsibilities

• Serve as the first point of contact for IT-related issues (calls, emails, tickets)
• Troubleshoot hardware, software, and network problems
• Install, configure, and maintain desktops, laptops, printers, and applications
• Manage user accounts, passwords, and access rights
• Log, track, and resolve support tickets within SLA
• Escalate complex issues to higher-level support teams
• Perform routine system checks and maintenance
• Provide basic user training and guidance
• Maintain documentation of issues and solutions