Associate API Analyst - CIC

Location: Remote - Brazil. Work Arrangement: Remote.

About This Role

Hyland is looking for a technically skilled and customer-focused Associate API Analyst - CIC to join our support team. In this role, you will be responsible for fielding and resolving issues related to Hyland's APIs by using internal systems, troubleshooting tools, and established support processes. You will work closely with customers, partners, and internal departments while maintaining full ownership of every issue you handle. If you're passionate about solving complex technical problems and delivering an outstanding customer experience, we'd love to hear from you.

Your Role Responsibilities

• Troubleshoot and resolve API issues utilizing company systems, tools, and support processes; maintain accountability for customer requests with consistent follow-through to resolution.
• Provide regular and frequent communication with ...