POSITION SUMMARY & KEY RESPONSIBILITIES

The Analyst works within the customer support group to provide telephone-based, email-based and web-based functional and technical support for customers, prospects, partners, demos, internal, field, and other professionals seeking assistance in the use of Korn Ferry products. The Analyst works with other Korn Ferry Support and Technical support professionals to form a nucleus of highly proficient problem-solvers who are dedicated to delivering the highest quality support with the goal of increasing customer satisfaction. The Analyst acts as a resource of product knowledge and skill set in the provision of telephone, email, live chat and web-based support. This professional works with others, including customer technical support specialists, technology specialists, quality assurance, and development teams to respond to problems and resolve those problems. The Analyst must have a background in providing support, an attitude that fost...