Overview

Join a fun and supportive team committed to excellence. A unique opportunity to springboard your career with a high‑profile global brand. Permanent full‑time role based in our Auckland office.

Responsibilities

• Offer support to colleagues through various channels including in‑person, phone, chat, and virtual.
• Assist in the setup, configuration, and basic troubleshooting of laptops and related hardware/software.
• Respond to incidents and requests, escalating issues as needed and documenting all issues per Standard Operating Procedures.
• Communicate proactively with colleagues regarding their support requests.
• Support proactive technical initiatives and collaborate with other technical teams.
• Participate in training sessions to enhance knowledge of Marsh applications and systems.
• Manage and maintain accurate inventory of local hardware assets.
• Assist in disconnecting, movin...