JOB DESCRIPTION

Work assigned is not limited to the job scope listed below, may be assigned to another function based on the workload and requirement:

• Support end-to-end automation and process improvement initiatives by gathering business requirements, analysing operational processes, and developing digital solutions that improve efficiency, accuracy, and service delivery.
• Bridge business and technical functions by translating operational needs into structured process documentation, automation workflows, and implementable solution requirements while ensuring alignment with governance and quality standards.
• Support the implementation, monitoring, and continuous enhancement of automation solutions through testing, operational support, stakeholder coordination, and adoption of emerging digital technologies and best practices.

JOB RESPONSIBILITIES

Innovation and Process Excellence

1.1 Business Analysis &...